Tag Archives: consumer

Tips on Financial Issues for the Public and Consumers


Read the terms and conditions of a contract carefully
You have to read and understand the terms and conditions of an agreement/contract for any loan or investment related product prior to signing any related documents.

Responsibilities of a guarantor
You have to understand the responsibilities and obligations of a guarantor. Guarantors are legally bound to make repayment if the borrower fails to settle the loan.

Disclosure of financial information
Do not disclose your financial information such as account number, credit card number, password and other personal particulars to third parties either via telephone, e-mails or any links in websites.

Transactions at ATM machines
Do not allow third parties to make transactions at ATM machines on your behalf, even to those whom you know such as your spouse.

Credit card transactions
Credit cards should be used as a payment instrument and utilisation should be within your means. Please verify the amount swiped after each credit card transaction and make sure the card returned belongs to you.

Submission of documents
Be cautious before submitting photocopies of your identification card or passport to third parties, other than to financial institutions or experienced lawyers acting on your behalf.

Internet banking facilities
Do not be deceived into opening an internet banking account in order to win prizes or inheritance from an unknown party. This could be a scam! If you have already done so, contact and report to your bank and to the police immediately for their further action, also keep Bank Negara Malaysia informed.

Memory cache function
Do make sure that you have log-out properly after using the internet banking and clear the memory cache after completing the transactions.


Read the policy contract carefully
You have to read and understand the terms and conditions of the policy upon receiving the policy contract from insurance companies. You are given 15 days from the date of receipt to scrutinise contents of the policy. Use this opportunity to validate the information and evaluate whether the policy suits your requirement. Understand the limitations or the exemption clauses. Please contact the insurance company or its agents for further explanation, if necessary.

Importance of disclosure
You must disclose all material facts in your application form completely. If your agent fills up the application form on your behalf, please read and understand the requirements in the form prior to signing the form. Failure to do so could cause your insurance policy to be terminated or the insurance company might repudiate your claims.

Purchase of insurance policy
You can purchase insurance policy either directly from the insurance company, through authorised agent, or banks/financial institutions which has bancassurance arrangement with insurance companies. If you are buying the insurance policy from an agent, please ensure that he/she is an authorised agent of the insurance company. If you have doubt, request for proof such as registration/authorisation card of the agent or contact the insurance company directly. All authorised agents are registered under Persatuan Insurans Am Malaysia (PIAM) or Persatuan Insurans Hayat Malaysia (LIAM).

Premium payment
You have the choice to either pay the premium directly to the insurance company or through agents. You have to ensure payment is made under the insurance company’s name and also ensure that you receive the original receipt from the insurance company. Avoid making cash payment to the agents, if possible.


Investment and deposit taking
If you want to invest, please ensure the company has a VALID licence from the Authorities such as Bank Negara Malaysia (BNM), Securities Commission (SC) and Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan (KPDNKK). You can contact BNM at 1-300-88-5465, SC (03-62048999/03-62048777) and KPDNKK (1-800-886-800) to verify the status of the companies.

High investment returns
Be cautious of any form of marketing strategy which promises high returns or profits without risk. High returns come with high risks. Make sure you gather additional information about the company.

SMS or prank calls
If you receive any SMS or call through your mobile phone, promising huge cash rewards with the condition that you are required to reply to the SMS or return the call, you have to substantiate first by checking with the Authority such as Bank Negara Malaysia. Always be cautious of such calls.

Sources : Bank Negara Malaysia

New Electricity Tariff

New electricity tariff rates will be in place effective from 1st June 2011. The following are several quick facts about the new electricity tariff:
  • New tariff to reflect the increase in gas price (i.e. from RM10.70 per mmBTU to RM13.70 per mmBTU) whilst the coal price is still assumed at USD85 per tonne (CIF) (i.e. the price used in March 2009 tariff adjustment).
  • The existing tariff rates will also be revised upwards to partly recover for the increase in electricity cost of supply since the last base tariff review in June 2006.
  • In line with the Renewable Energy (RE) Act which was passed in April 2011, the Government will impose 1% as Feed-in-Tariff (FiT) for RE Fund, effective 1st September 2011. The fund will be utilised for promotion and development of RE projects and initiatives and will be managed by Sustainable Energy Development Authority (SEDA) under the Ministry of Energy, Green Technology and Water.

In summary, the major features of the new electricity tariff rates are as follows:-

  • Average tariff will be increased by 7.12%. The increase is contributed by:
    • Average 5.12% increase due to the 28% upward revision of natural gas price to the power sector from RM10.70/mmBTU to RM13.70/mmBTU; and
    • Average 2.0% increase to partly recover for the increase of electricity cost of supply since June 2006
  • Industrial Consumers: average increase of 8.35% (ranging between 6.2% to about 10%).
  • Commercial Consumers: average increase of 8.35% (ranging between 6.2% to about 8.35%).
  • Domestic / Residential Consumers:
    • No tariff increase for monthly consumption of up to 200 kWh (Lifeline Band). The rate has been maintained at a highly subsidised rate of 21.8 sen/kWh in the past tariff reviews since 1997.
    • Consumers using 300kWh per month and below will not experience tariff increase.
  • Hence, no tariff increase to 75% of the household consumers (4.4 million consumers) i.e.
    • No tariff increase for Lifeline Band (3.3 million consumers)
    • No tariff increase for 201-300 kWh band (1.1 million consumers)
  • Special Industrial Tariff (SIT) consumers will experience an increase of about 10%. This is in line with the Government’s effort to gradually reduce subsidies to industries. Even with this increase, SIT consumers will continue to enjoy discounted tariff rates as compared to the rates for normal Industrial consumers.
  • The 10% discount on electricity bills currently enjoyed by Government schools, Government institutions of higher learning, places of worship and welfare homes registered with the Government is maintained. The 10% discount will also be extended to educational institutions partly-funded by the Government.
  • Thermal Energy Storage (TES) consumers will enjoy higher discount for off-peak electricity consumption. In addition, Firm Standby charge for Co-generators will be reduced to encourage Green Technology, Energy Efficiency and Demand Side Management (DSM) initiatives.
  • Water treatment, water distribution and sewerage companies to be categorised under Industrial Tariff.
  • The electricity rebate by the Government for Domestic consumers with monthly bill of not more than RM20 will be maintained until December 2011.
  • The Government will also introduce a Fuel Cost Pass-Through (FCPT) mechanism for the power sector. Under the FCPT, the fuel cost will be reviewed every six (6) months and any changes (upward or downward) in the fuel cost due to the fluctuation in the fuel prices (namely gas, coal and oil) will be passed through in the end-user tariff.
Tariff A – Domestic TariffRates (kWh)
Domestic Consumer1-200 kWhRM 0.218
201-300 kWhRM 0.334
301-400 kWhRM 0.400
401-500 kWhRM 0.402
501-600 kWhRM 0.416
601-700 kWhRM 0.426
701-800 kWhRM 0.437
801-900 kWhRM 0.453
901 kWh onwardsRM 0.454
The minimum monthly charge is RM3.00
Tariff B – Low Voltage Commercial TariffRates (kWh)
Low Voltage Commercial ConsumerFor Overall Monthly Consumption Between 0-200 kWh/month
all kWhRM 0.393
The minimum monthly charge is RM7.20
For Overall Monthly Consumption More Than 200 kWh/month
all kWhRM 0.430
The minimum monthly charge is RM7.20
Tariff C1 – Medium Voltage General Commercial TariffRates (kWh)
Medium Voltage General Commercial ConsumerFor each kilowatt of maximum demand per monthRM 25.90
For all kWhRM 0.312
The minimum monthly charge is RM600.00
Tariff C2 – Medium Voltage Peak/Off-Peak Commercial TariffRates (kWh)
Medium Voltage Peak/Off-Peak Commercial ConsumerFor each kilowatt of maximum demand per month during the peak periodRM 38.60
For all kWh during the peak periodRM 0.312
For all kWh during the off-peak periodRM 0.192
The minimum monthly charge is RM600.00

For Industrial, Mining, Street Lighting, Specific Agriculture, Top Up and Standby Tariff rate please refer to TNB website.

Electricity Tarif

Today we would like to talk about the Electricity Tarrif with you.

How many kWh does your house consumed monthly? And how much the bill you paid for every month?

You probably don’t know how the electricity tarif is being calculated. And of course, you might not even know 1 kWh different can cost you as high as RM4.30.

You must think that how possible is it, but actually it’s truth. But before this, you should refer the table below:

Domestic tariff applies to consumers occupying private dwellings, which are not used to carry out any business.
For Monthly Consumption Between 0-400 kWh/month
For the first 200 kWh (1 – 200 kWh) per month21.8 cent/kWh
For the next 200 kWh (201 -400 kWh) per month33.4 cent/kWh
For Monthly Consumption More Than 400 kWh/month
For the first 500kWh (1-500kWh) per month28.6 cent/kWh
For the next 100 kWh (501-600kWh) per month37.8 cent/kWh
For the next 100 kWh (601-700kWh) per month38.7 cent/kWh
For the next 100 kWh (701-800kWh) per month39.7 cent/kWh
For the next 100 kWh (801-900kWh) per month41.7 cent/kWh
For the next kWh (901 kWh onwards) per month44.6 cent/kWh
*The minimum monthly charge is RM3.00
That’s mean :-
+ If you don’t use any, you still have to pay RM3.00
++ If your usage is less than RM3.00, you still have to pay RM3.00
Domestic Consumer” means a consumer occupying a private dwelling, which is not used as a hotel, boarding house or used for the purpose of carrying out any form of business, trade, professional activities or services.

Let’s us show you some calculation data:

For example, A consume 400kWh at June, so he will be billed under (For Monthly Consumption Between 0-400 kWh/month) and his bill will be:

200 x .218 = 43.6
200 x .334 = 66.8

First 200kWh x RM0.218 = RM43.60

The next 200kWh x RM0.334 = RM66.80

RM43.60 + RM66.80 = RM110.40

And at July, A consume 401kWh, and now he will be billed under (For Monthly Consumption More Than 400 kWh/month) and his bill will be:

401kWh x RM0.286 = RM114.686

Do you see the difference? Only 1 kWh different between June and July, he has to pay RM4.286 extra.

By knowing the electricity tarif can help you to save time and money.

Wait! Wait! Wait! What he pays is more than that. Please don’t forget now Malaysia is implementing rounding system, which mean bill end with RM0.08 will be up to RM0.10. So what actually A should pay is RM4.30.

Beside that, please keep on mind that the minimum charges is RM3.00 monthly. If you have empty house available for rent and did not consume any electric, you still have to pay the minimum RM3.00. As long as you have the service of TNB, then monthly you have to pay a minimum charges RM3.00. So don’t think that if you don’t use it, you don’t have to pay.

In our next post, we will talk about how to save energy and reduce your electricity bill. 😉