To understand my issue, please read our previous 2 posts above.
This time is regarding to my billing issue. My billing cycle is from 18th to 17th and my monthly commitment is RM 50.
Since February bill, Celcom has been changed my billing cycle to 18th January to 16th February (16th February 1 charges). And my March bill has been changed to 16th February (Another charges on 16th February) until 17th March (17th March only 1 morning charges).
Because my February usage is over my commitment, so I did not noticed the problem. But my March usage on 16th March only RM 29+, is still far to hit my commitment, I understand that I have to pay RM 50, because my commitment is RM 50, so I will waste RM 20+.
Then I made a lots of calls on 17th March, over 100 minutes, worth RM 15+ and I sent some sms. I’m sure that if included 17th March all charges, my usage should be RM 45+. I pay RM 50 commitment for it I still feel it’s worth.
But when I received the bill, all the charges on 17th March were misisng, except only 1 call rate RM 0.15. I then called to Celcom customer service to log the dispute report and request they do the adjustment on my bill and correct the billing cycle Continue reading →
Is the time for me to continue my story on bad experience from Celcom customer service.
This time is regarding to their customer service in English speaking and understanding level.
I’m subscribing to Celcom auto billing facility via credit card to facilitate my bill payment as well as avoid line get barred due to late payment or forget to pay the bill. Also I want to enjoy the 5% rebate on my bill.
On March, I wanted to unsubscribe the auto billing for my supplementary line, but maintain the auto billing for my principle line. Because the Celcom branch is far away from my house, so I decided to get in touch to their customer support in order to unsubscribe the auto billing.
When I told him that I wanted to unsubscribe the auto billing in English, he started to talk to me the e-billing. I spent few minutes to explain to him that what I actually want to, finally he understood. Unfortunately even after passing all the verification process, he still refuse to help me, according to him, to unsubscribe from auto billing, I should go to branch.