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MNP Comparison
Unsatisfied with your current mobile operator? Wish to switch to other operator that offer you more values and affordable rate but don't want to loss your favorite phone number?
Then you should know what is MNP? And how MNP works?
MNP stands for Mobile Number Portability. MNP is a new government implementation which allows the mobile users to move from one service provider to another - without losing their number.
The main benefit of MNP is freedom of choice and the competition that it generates. Now you are free to choose a new mobile service provider without having to change to a new number. This means that you can avoid the inconvenience of having to notify friends and associate that you have changed your number.
For more informations, please visit SKMM/MCMC official MNP site or to download or view the official FAQ from SKMM/MCMC official MNP site, please click here http://skmm.gov.my/consumer/pdf/FAQs_MNP.pdf
Below is the comparison chart of all 5 mobile operators in Malaysia:
| Operator
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| Porting Duration
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Consumer 1-5 Days
Non-consumer 1-15 Days
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As fast as 24 hours
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From 24 hours
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Consumer not more than 2 working days
Non-consumer not more than 10 working days
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Individual - Not more than 5 Days
Business - Not more than 5 Days
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| Porting Fee
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Free of charge (Until Further Notice)
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Free of charge
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RM 30 - Prepaid Sim Pack
Porting is Free of charge
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Free of charge
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RM25
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Official site for MNP information of particular operator:
Celcom http://www.celcom.com.my
Digi http://www.digi.com.my/switch/
Happy http://www.happy.com.my/gethappy/whyswitch.aspx
Maxis http://www.maxis.com.my/mnp/main.asp
U mobile http://u.com.my/umobile/paging/HelpUFAQ/pagedSearch?HelpUFAQ_1_1currentPage=1&HelpUFAQ_1_1selectCategory=MNP
FREQUENTLY ASKED QUESTIONS (FAQ) of MNP
Who can port?
Both prepaid and postpaid users can port. Business/Corporate accounts holders can also port, subject to the guidelines below.
Can I port my number if I am on a prepaid service?
Yes, both prepaid and postpaid customers can request for a port to either a prepaid or postpaid plan with the new mobile service provider.
How do I switch to XXX?
Please visit the MNP site of the operator you choose, the link is provided above.
Will I be able to make calls after submitting my request to operator XXX?
Yes. Your line should continue to work throughout the switching process. You will be advised to replace your SIM card once the process is completed.
I am switching to operator XXX from a Prepaid service. Will I lose all my credit from my current Prepaid account?
Your remaining credit will not be transferred to your new operator. You are advise to utilise your credit before switching to any operator.
Do I need to cancel my account with my current service provider?
No. Your line will be automatically terminated by your current service provider after it has been successfully transferred. Please ensure that your line remains active before submitting your request.
Do I have to replace my SIM card?
Yes. You will have to replace your current SIM card with a new operator's SIM card after the switching process is completed.
Will I still enjoy the same services during the porting process?
Yes, you will still enjoy the same services, except for International Roaming Services, which your current mobile service provider may suspend upon your porting request.
After porting, will I enjoy the same services from the new mobile service provider?
No, you can only port your number and not value-added services. You must re-register for all the value-added services that you want to subscribe to with the new service provider. You need to know that the new service provider is not obligated to provide identical value-added services.
Will I be imposed with a contract by the new mobile service provider?
Depend on the package you subscribed to your new service provider.
What if I have supplementary lines under my account?
All supplementary lines must be switched over together with your principal account. Your request to switch may be rejected if you do not indicate the full list of supplementary lines.
Before porting, I have to settle all necessary payments with the current provider. However, there will be a period between the final payment day and the porting day. To which provider do I have to pay for the transactions made during the time gap?
You will have to pay your previous mobile service provider, and ensure you do not have any past and overdue payment.
May I cancel my port request before it is approved? Will I get a refund?
Yes, you may cancel your port request with your new mobile service provider before it is approved. However, porting fees are not refundable as the administrative charges and costs for SIM issuance would have already been incurred.
Can I get someone else to submit my request to switch?
Yes, you can appoint a representative or an agent to do your number portability request. However, the following documents are required by the new service provider for processing :
• A proxy authorisation letter signed by the registered customer or authorised signatories (for business porting)
• A copy of the registered user’s MyKAD/ other ID
• A copy of your representative or agent’s MyKAD/ other ID
Can my number be ported without my permission?
No, it cannot. The new mobile service provider must verify the customer’s request and validate the supporting documents.
Can I decide the date and time at which my number is ported?
No, you cannot dictate when your number should be ported. Your new mobile service provider will automatically send it for processing upon receiving the porting request from you.
Can I port my number more than once?
Yes, but you cannot make more than one MNP request within the same period to different mobile service providers.
Can my switch be rejected?
Yes, it may be rejected by your current service provider if:
• You have overdue bills
• You are tied to a contract with your current service provider
• Your identification details are incorrect / incomplete
• Your current line is no longer active
• You did not indicate the full list of supplementary lines
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